Account Issues

Why can I not log in or place an entry?

If you are in a location where PrizePicks operates, please ensure that your location services in your phone settings are turned on. Once your location services are on, please fully close and reopen your app. 

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How can I reset my password? 

Please follow this link to reset your password: https://app.prizepicks.com/reset-password-request

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How do I change the email address associated with my PrizePicks account?

To change your PrizePicks email address, please provide Live Support with the following:

1) New email address

2) Picture of Active ID/DL

3) A clear selfie of you holding your active ID/DL