Account Issues

Why can I not log in or place an entry?

If you are in a location where PrizePicks operates, please ensure that your location services in your phone settings are turned on. Once your location services are on, please fully close and reopen your app. 

How can I reset my password? 

Please follow this link to reset your password:

How do I change the email address associated with my PrizePicks account?

To change your PrizePicks email address, please provide Live Support with the following:

1) New email address

2) Picture of Active ID/DL

3) A clear selfie of you holding your active ID/DL